News / Updates

September 19th, 2022

Thanksgiving – Banya Experience Special!
In the holiday where we celebrate gratitude, crisp autumn weather, and the cozy warmth of home, sauna just seems to fit right in place! We will be offering a Banya special Thanksgiving Weekend. If you’ve been thinking about trying out this oak/birch whisk ritual that we rave about, this could be your chance! Banya sessions for 1-4 people will cost a flat rate of $275. This includes 20 minutes of staff administered, in-sauna oak/birch massage, cold plunge, near beers, a treat, and coffee scrubs. The whole experience really elevates your sauna time and we want to make sure to spread the passion for Banya and venik far and wide! There are still two dates/times available:
Sunday, October 9th – 7:30pm
Monday, October 10th – 7:30pm


September 12th, 2022

Wednesday Public Hours are back! It’s SOCIAL SAUNA Wednesdays at The Lost Faucet.
Starting Wednesday, September 14th get your social sauna fix from 2:00pm to 10:15pm. Make your booking for 1-3 people per start time – or just drop in at the top of the hour or on the half hour. Last entry is at 8:30pm. Entry $36 per person.

Still love the 1hr solo sweat? Contact us directly to book!

New membership options for SOCIAL SAUNA Wednesdays are available.
6 session pass valid for 4 months from first use = $198 + tax (or $33 per session)
10 session pass valid for 4 month from first use = $280 + tax (or $28 per session)

Want to just try it out? The 2 pass is a nice way to get the feel of doing close, consecutive sweats. This pass is valid for one month.
2 session pass valid for 1 month from first use = $68 + tax (or $34 per session)

(Please note that public hours for October 26th will be limited to 5pm-10:15pm)

What a great sauna year! Thank-you to the Comox Valley and visitors to our lovely home, for loving sauna! We are taking a summer break and doing some maintenance to be ready for all you heat-seekers in the fall. (Closed August 17th – September 1st). Book now for your September 2022 sauna session. Available from September 2nd onward. Enjoy the rest of August!

When it comes to gifts for the dad in your life, there is nothing like an experience gift. Special this Father’s Day weekend, we are offering staff-administered venik demos as an add-on!!! Our Father’s Day special includes a whisking demonstration for each willing member. Whisking with oak and birch leaf bundles (venik/vihta) is the main course of our “Banya Experience”. But this Father’s Day weekend only, when you book your 2.5 hour session, you can add on a short staff-administered whisk massage for $30 per person. See what it’s all about! Up to 4 people can receive a short whisk demo during a regular session – but you can still have up to 12 people for the regular sauna. Available for all bookings June 17th, 18th, and 19th.

1 person whisking demo during regular session $30
2 people whisk demo during regular session $60
3 people whisk demo during regular session $90
4 people whisk demo during regular session $120

Here it is! We’re really stoked to announce the long awaited introduction of public hours. We are beginning with a trial run of public hours on Wednesdays, from June 1st until August 10th. That’s 11 Wednesdays this summer for local residents to explore public hours at The Lost Faucet, make some new sauna buddies, and sauna more often!!

How it will work:
Public hours will be 2:00 PM to 10:15 PM on Wednesdays. (June 1st – Aug 10th)
Groups of up to 3 people will be admitted every 30 minutes (at the top of the hour and the half-hour)
1 hour and 45 minutes sessions
Clients can book these public hours sessions similar to how private sessions are booked, on the Tuesday one week before the desired Wednesday.
Each sweat-er will receive 2 complimentary towels with entry ($5 per towel for additional ones), and clients will be charged a $1 rental fee for flip flops if they don’t bring their own.
Add-ons may be purchased for $5 (no foot soaks, unfortunately).
The booking will show on our schedule as 25 minutes, but please note the full session will be 1 hour 45 minutes.
You are welcome to also simply drop in on the hour or half-hour, however, clients may have to wait if the sauna house is at capacity.

Entry is $36 per person

Individual Memberships for Summer Public Hours Pilot:
(May be limited)

6 sessions 6 x 1hr 45min sauna sessions on Wednesdays. Can be used any Wednesday between June 1st and Aug 17th.
$192 (or $32/ session) Save $24

8 sessions 8 x 1hr 45 minute sauna sessions on Wednesdays. Can be used between June 1st and Aug 17th.
$252 (or $31.50/session) Save $36

12 sessions 12 x 1 hr 45 minute sauna session on Wednesdays. Can be used between June 1st and Aug 17th.
$360 (or $30/session) Save $72

Support the opening of public hours at The Lost Faucet by pre-purchasing your membership as an e-card online. Or come by and pick up a physical card that can be swiped each time your come.

6 Sessions = $201.60 (includes tax)
8 Sessions = $264.60 (includes tax)
12 Session = $378.00 (includes tax)

April 18, 2022

During the month of May, The Lost Faucet would like to say Thank-you to our nurses – not just for the work you do in healthcare, but also for taking the time for self care at The Lost Faucet as clients. Since it’s opening in February 2020 The Lost Faucet Sauna House has seen many nurses use our sauna to recharge – and for that we are grateful!

When nurses book their MAY sauna session before April 30th – they will receive 20% off their booking – whether it is our standard 2.5 hour session with 1-8 people, or our new Banya Experience! Sauna session bookings made for May dates after April 30th will receive 15% off. Make sure to write “Nurses Promo” in the booking notes and to bring your Island Health ID during your booking. Promotion not available during Mother’s Day (black out dates: Friday May 6th, Saturday May 7th, Sunday May 8th).

Feel free to share widely to your buddies. Get your group together and book in May. Ready to book: https://square.site/book/A3DZSYC1ZD77J/the-lost-faucet-courtenay-bc

April, 2022

The Banya Experience is now open!!!

https://thelostfaucet.com/the-venik-vihta/

Learn more here: https://thelostfaucet.com/the-venik-vihta/

March 23, 2022

Now offering Traditional Aufguss. It’s complimentary with your 2.5 hour booking!

Learn more here

January 29th, 2022

Book online here

PHO order updates – January 20th, 2022

Based on the PHO extensions on January 17th, we will require proof of vaccination for all clients until further notice.

PHO order updates – December 21st, 2021

As per the recent BC Public Health Orders, we will require proof of vaccination for all clients until at least January 31st. If you need to reduce the number of people in your appointment, cancel, or reschedule please do so as soon as possible, and you will not be charged a cancellation fee.


If you are feeling unwell, please reschedule or cancel your booking prior to 24 hours before your scheduled start time to avoid the $50 cancellation fee.


Wishing everyone a warm and safe Holiday Season! 

September 27th, 2021 – Cancellation / No -show Policy introduced

We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment or you may be charged a cancellation fee of $50.00. If you arrive more than 15 minutes late we will consider it a no-show, your booking will be cancelled and may be subject to cancellation fees.

February 27th, 2021

COVID plan repost to top of page: COVIDplanNov21

February 19th, 2021

Thanks to everyone who has supported us in our first calendar year and to those who took advantage of our fantastic  Valentine’s / 1 year Anniversary sauna sessions!

February 1st, 2021

Mid February is a very important time at the Lost Faucet – not only will people celebrate their love, but The Lost Faucet Sauna House is celebrating our first year anniversary! … sort of 🙂 February 16th , 2020 we began taking public drop in clients. A month later we closed until June 1st, re-opening with private bookings only. But we still think that there is a lot to celebrate!

It’s the ultimate pampering! A great way to clean up from the inside out and relax.

Please note that until at least February 6th we will only take bookings for individual households/core bubbles up to 4 people .

Please see the description as per province of BC:For most people, their core bubble is their immediate household. An immediate household is a group of people who live in the same dwelling. For example:
• If you have a rental suite in your home, the suite is a separate household
• If you live in an apartment or house with roommates, you are all members of the same householdFor others, including people who live alone, their core bubble may also contain a partner, relative, friend or co-parent who lives in a different household. This should be a maximum of two people outside of those living in your immediate household.
For people who live alone, a core bubble is a maximum of two people you see regularly. They cannot host gatherings.November 10, 2020As the COVID-19 numbers go up across Canada and BC, and anticipating increased travel during the Christmas season, we have made some shifts in our COVID plan. We are attempting to do our part in slowing the number of cases on Vancouver Island and avoid unnecessary risks. We are committed to our community and the health and wellness of its people and small businesses.

For all future bookings, until at least the end of the Christmas season, we ask that if you are coming or returning to Vancouver Island in the last week, to wait before booking at the Lost Faucet. This would include coming to the island by ferry or plane. Please wait 7 days after being on Vancouver Island before booking at The Lost Faucet Sauna House. And, of course, if you have traveled from outside Canada or have been asked to self-isolate by the health authority, you will not be permitted to enter.

Additionally, we request that all clients wear masks upon entering the Sauna House, when leaving and while resting.

Please see the updated COVIDplanNov21

July 8, 2020

COVID Plan Updated: full COVID plan click:  COVIDplanJuly8

COVID POLICIES FOR CLIENTS

1. You will be asked if you are displaying symptoms – if yes you will not be able to participate.
2. You must acknowledge in the waiver the specific risks for those over 65 and with pre-existing conditions.
3. You will be asked to wait 2 weeks if you have traveled outside of Canada before using the sauna. Anyone who has been asked to self-isolate by public health officer orders may not enter.
4. At this moment we are only taking private bookings, of contact bubbles only up to 6 people. Public drop ins are currently suspended.
5. Keep physical distance at front desk from clients, indicated by tape.
6. Sanitize your flip flops. Then wash or sanitizer your hands.
7. Spread out change areas (bathrooms / change rooms / relaxation room if required)
8. Limit showering to open area only for smaller groups
9. Take a soapy shower and dry off before entering the sauna
10. Maintain physical distance when relaxing – use a towel to lie on the furniture.
11. Only 6 people from the same pandemic bubble in the sauna at a time – use a towel in the sauna including when touching door handle. Keep track of your towel. 2 people in the infrared sauna at a time.
12. Absolutely no sneezing of coughing in the sauna.
13. Bottled water is free. Other cold drinks (near beer, sparkling water etc.) served by staff.
14. Aufguss is currently not offered. We will provide a mister for you over the hot stones. And Venik is available – inquire further.
15. Only one person in the retail area at a time.
16. Roll up door and front door will be kept open as much as possible. (You may wish to bring a clean robe from home). Feel free to use the outdoor patio when relaxing or try to use the same rest seat.
17. Extra tissue and hand sanitizer stations should be used frequently.
18. Towel rental fee is eliminated at this time. Dispose of soiled towels when needed.
19. Avoid paying in cash by prepaying, credit card or by using exact change.
20. Your contact info will be saved for contact tracing purposes.
21. There is currently no booking cancellation charge to allow for those who are ill to stay home. 22. Likewise your booking could be cancelled if our staff feels unwell.
23. Please wear a mask upon entry, departure and while resting.

COVID CLEANING AND PROTOCOLS FOR STAFF

1. Staff will wear a mask while working.
2. Avoid touching your face.
3. All high touch areas to be cleaned at least 1-2 times per hour
4. Food Service suspended. Drink service with gloves on.
5. Wash hands frequently.
6. Post messaging about COVID plan in sauna house and on website.
7. Sanitation bin for flip flops, regular sauna mopping with bleach at the start of shift, regular furniture wiping with beach solution, waiver clips boards ripped down after use, towels cleaned with bleach, face cloths washed at high temperature, sauna bench cleaning.
8. High touch point checklist to be put up in utility room
9. Sauna must be heated to 90•C for at least 10 minutes prior to clients entering.
10. When it comes time for clients to pay space should be provided for tap – where staff should step away to allow for clients to come close to the desk.
11. If you have any concerns or suggestions to update this COVID plan, please feel free to contact management.
12. Staff will have designated clothes  for work.
13. It is the staff’s responsibility to ensure that the COVID plan items are followed.

June 1, 2020

COVID-19 Plan

COVID POLICIES FOR CLIENTS

COVID 19 Risk Mitigation Plan:

COVID POLICIES FOR CLIENTS

You will be asked if you are displaying symptoms – if yes you will not be able to participate.
You must acknowledge in the waiver the specific risks for those over 65 and with pre-existing conditions.
You will be asked to wait 2 weeks if you have travelled outside of BC or Canada before using the sauna. Anyone who has been asked to self-isolate by public health officer orders may not enter.
Sauna visits will be private bookings with you pandemic bubble only. Private bookings will have exclusive use of the faculty and will allow up to 5 people of the same contact bubble per booking. The large sauna will allow up to 3people and these 3people must be from the same household. Only 1 person at a time in the infrared sauna.
Keep physical distance at front desk from clients, indicated by tape.
Sanitize your flip flops. Then wash or sanitizer your hands.
Spread out change areas (bathrooms / change rooms / relaxation room if required
Limit showering to open area only
Take a soapy shower and dry off before entering the sauna
Maintain physical distance when relaxing – use a towel to lie on
Only 3 people in the sauna at a time (must be from the same household) – use a towel in the sauna – including when touching door handle. Keep track of your towel. Only 1 person in the infrared sauna at a time.
Absolutely no sneezing of coughing in the sauna.
Drinking water fountains and/or water bottle filling stations can be used. The following precautions and/or alternatives should be considered: Ensure frequent cleaning and sanitizing throughout the day of fountains and/or filling stations. Set up a dispenser for disposable cups. Use a separate water cooler, with disposable cups. Complimentary sealed water bottles also available.
Though Aufguss and venik services are currently suspended, a minimal amount of water over hot stones can be used in the sauna by way of a mister. The water keeps a base level of moisture in order to soften the heat. One person will be designated as the mister one person to put up to three mist pumps on the hot rocks.
Only one person in the retail area at a time.
Roll up door and front door will be kept open as much as possible. (you may wish to bring a clean robe from home). Feel free to use the outdoor patio when relaxing or try to use the same rest seat.
Extra tissue and hand sanitizer stations should be used frequently.
Towel rental fee is eliminated at this time. Dispose of soiled towels when needed.
Avoid paying in cash by prepaying, credit card or by using exact change.
Your contact info will be saved for contact tracing purposes.
There is currently no booking cancellation charge to allow for those who are ill to stay home. Likewise your booking could be cancelled if our staff feels unwell.
Clients may wear masks in the facility if they wish – no masks will be provided

COVID CLEANING AND PROTOCOLS FOR STAFF

Staff will wear a mask while working.
Avoid touching your face.
All high touch areas to be cleaned at least 2-3 times per hour
Food Service suspended. Water service with gloves on.
Wash hands frequently.
Post messaging about COVID plan in sauna house and on website.
Sanitation bin for flip flops, regular sauna mopping with bleach at the start of shift, regular furniture wiping with beach solution, waiver clips boards ripped down after use, towels cleaned with bleach, face cloths washed at high temperature, sauna bench cleaning.
High touch point checklist to be put up in utility room
Sauna must be heated to 90•C for at least 10 minutes prior to clients entering.
When it comes time for clients to pay space should be provided for tap – where staff should step away to allow for clients to come close to the desk.
If you have any concerns or suggestions to update this COVID plan, please feel free to contact management.
Staff will have designated clothes for work.
It is the staff’s responsibility to ensure that the COVID plan items are followed.

May 30, 2020

FULL Covid Plan – COVID PLan TLF – June 8

Coles notes of the COVID Plan to follow

May 11, 2020

Group/Private Bookings

New Format! The Lost Faucet will always strive to be a sauna for the people. I want to give people an idea of the ways we are trying to keep sauna accessible and how we will be moving forward to serve the heat-seekers of the Comox Valley.

The current health situation requires our sauna-circles to be a little smaller. So at this time we are moving to private bookings for people in your pandemic bubble up to 5 people (no more than 3 people in the sauna at a time from the same household). Though our regular group booking price is $220 for 2 hours – we want to keep this as accessible as possible by offering a discount right now so that a private booking is only $160 for 2.5 hours. (FYI don’t be ashamed to indulge all by yourself in a booking for one!)

Additionally, if you book a weekly time for at least 4 weeks you will only pay $120/2 hour session. If you bought or received a single entry gift card ($25.12) before May 11, 2020 – we will honour that entry price. This means if you participate in a private booking for 5 people, if you have a previously bought gift card, your portion of the entry will still only be $24 + tax. These are re-opening prices and we will resume regular private booking prices later in the summer. By reservation only.

Up to 5 people pricing:

up to 5 people $160 for 2.5 hours

Book 4 consecutive weeks (regular sweat time – weekdays only) $120 / 2 hours x 4 ($480 total)

April 29, 2020

There are lots of changes happening in how we interact with each other. Stay tuned for updates on what the sauna house services will look like in this ‘new normal’.

March 16, 2020

Thank-you to the Comox Valley for your support of our sauna house so far. We love that you love it!In order to ensure the safety of our community we are temporarily suspending out public hours.